Lead Operational Excellence & Analytics

Introduction 
As Lead Operational Excellence & Analytics, you and your team shape the data-based management of our international logistics processes and take our operational excellence to the next level. As part of the Partner Management & Customer Service department in the International Mail & Parcels, Logistics Services business unit, you are responsible for the analysis, cost management and optimization of central end-to-end processes. You help us develop our international service and cost management digitally and sustainably. 

How you make a difference 

• You design and take responsibility for the data-based management of international service and cost management and develop informative KPI analyses, reports and dashboards for this purpose. 

• In doing so, you ensure international cost and remuneration control, working closely and in partnership with the Finance unit and other internal and external stakeholders. 

• You continually develop the data, analysis and tool landscape and sustainably embed digital solutions and automation (e.g. RPA, workflow automation, BPM tools, Power BI) in day-to-day operations. 

• You analyse and optimize end-to-end processes in international partner and customer service with a focus on quality, efficiency and transparency. You then derive specific improvement measures from this. 

• You lead the Statistics & Customer Service Development team, set clear priorities and promote the further development of digital, analytical and methodological skills. 

• You manage key operational tasks such as the import and export of statistics as well as data analyses and are also responsible for prioritizing development and transformation initiatives. 

• In cross-unit, strategic initiatives, you and relevant stakeholders assume leadership for operational excellence, digitization and data-based decision-making.  

What you have to offer 

• You have a university or university of applied sciences degree in data science or informatics or have many years of professional experience in a comparable environment. 

• Experience in data analysis and processing as well as in dealing with heterogeneous data sources enables you to systematically manage complex operational issues. 

• You have proven experience in the analysis, design and development of end-to-end processes and in the implementation of initiatives for operational excellence and digital transformation, ideally using methods such as Lean or Six Sigma. 

• You are comfortable using BI and analysis tools (e.g. Power BI, SAP BO, SQL, R) and can effectively use automation and workflow technologies (e.g. Power Apps, RPA) to optimize processes. 

• Knowledge of the processes and principles of international postal exchange (e.g. letters, terminal dues, UPU, IPC) are beneficial and help you to familiarize yourself quickly with our business model. 

• You have strong leadership and change management skills and enjoy leading interdisciplinary teams and guiding people through change. 

• You have very good spoken and written command of German and English and good knowledge of French.   
   

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