Business Analyst & Service Owner

Introduction 

We are looking for a committed and proactive person who will actively help shape our future projects and mandates with one of our DevOps teams. In the dynamic environment of the Media & Advertising Market, you create direct added value for customers throughout Switzerland. 

You identify business needs, think in a solution-oriented way and translate specific requirements into sustainable, secure and cost-effective IT solutions. 

You drive initiatives forward, take on responsibility and create new impetus – we gain a dynamic personality who actively helps develop our services. 

How you make a difference 

• As a member of the DevOps team, you support agile initiatives, projects and mandates from the definition of requirements through to successful implementation, and act as a central point of contact between business and internal ICT units. 

• You systematically record, analyse, validate and document business needs and requirements and, taking into account feasibility and economic viability, convert them into workable system requirements. 

• Your responsibilities include initiating and organizing technical concepts, feasibility studies and introducing quality assurance measures as well actively participating in their implementation. 

• In your role as service owner, you are responsible for the results of IT service provision to the business and customers. While representing their interests in the DevOps team, you assume responsibility for the entire service life cycle and ensure customer-oriented service provision in accordance with agreed SLAs. 

• You coordinate departments and solution providers and manage the continuous development and optimization of existing processes. 

• You also provide assistance with budgeting and capacity planning within the DevOps team, check budgets and supplier invoices and evaluate the performance of external partners. 

What you have to offer 

• You are a proactive and committed team player with strong communication skills and a high level of customer focus. 

• You have basic or advanced training in the field of informatics (e.g. UAS, ETH) and ideally IREB certification (CPRE) or advanced training as a business analyst. 

• You have several years of experience as a requirement engineer, business analyst or in an agile role such as a scrum master as well as proven experience in agile methods such as Scrum or Kanban. 

• A pronounced agile mindset, a high degree of flexibility and strong methodological competencies enable you to identify risks early and assess them realistically. 

• You are confident in technical dialogue with internal and external partners and are quickly able to grasp complex relationships and present them clearly. 

• Cross-unit collaboration is a matter of course for you – you systematically apply your flair for business opportunities and measures to increase efficiency and effectiveness. 

• You have a good spoken and written command of German, have knowledge of French and ideally have a good command of English. 

Your contact 

Yusuf Cetin 

ICT Project Manager / Service Owner 

Telephone: 

+41795009260