Sales Development Representative

About Tresorit:

We believe that professionals in all organizations should have a secure and easy way to collaborate with their sensitive and confidential information. We provide a platform for departments, teams and solo entrepreneurs, equipping them with secure solutions to engage efficiently with their coworkers, customers, and other organizations. 

Role purpose:

A Sales Associate is responsible for managing both inbound and outbound sales activities, including handling marketing-generated leads, proactively sourcing and contacting prospects, qualifying opportunities, and supporting overall pipeline growth. The Sales Associate drives customer adoption and user activation, and demonstrates ongoing value across their assigned portfolio. This role addresses inbound demo requests while also conducting outbound outreach, pre-filtering and qualifying leads, and supporting Sales Managers with prospecting and follow-up activities. The Sales Associate collaborates cross-functionally to identify new opportunities to enhance customer satisfaction, increase monthly recurring revenue, and contribute to continuous product improvement.

Primary responsibilities:

• Prefilter, qualify, contact new marketing generated leads, help them with trial signup and hand over to Customer Success Manager/Sales Manager.
• Proactively drive pipeline growth through targeted outbound outreach, engaging and qualifying prospects via phone, email, and social selling efforts.
• Own outbound prospecting efforts by researching target accounts and conducting multi-channel outreach to create qualified sales opportunities.
• Keep SLAs related to marketing generated leads, follow the sales sequence activities with personalized and automated messaging
• Prefilter, qualify, contact individual Tresorit users with enterprise potential and generate interest for Tresorit for business use.
• Proactively identify and qualify new sales opportunities through outbound calls, emails, social media, and networking.
• Educate, answer questions, and send resources to potential customers
• Track the leads, and maintain accurate log information in Salesforce and follow up regularly
• Work together with marketing team on assets needed for the role
• Answer customer enquiries in the shared sales inbox
• Assist on various tasks in Sales Manager’s absence
• Participate and represent Tresorit in events
• Enable successful roll-out of Tresorit to customer employees, including sharing and developing relevant creative assets, brainstorming ideas, and supporting the deployment virtually or in person
• Represent the voice of the customer to influence our sales process and product roadmap

Desired qualifications and skills:

• 1-3 years in a Sales, Customer Success, Relationship Management, Account Management, Support or similar customer-facing role
• Experience working with business customers, SaaS experience is an advantage
• Business and revenue focus; experience in outbound sales/outreach
• Exceptional communication skills, highly organized, collaborative and detail oriented
• Empathetic, positive attitude with a desire to help our customers reach their goals
• Excellent English, proficiency in German, Spanish or French is an advantage
• Results-driven mentality, with a bias for speed and action
• Comfort in a startup environment: we move quickly and wear many hats in a dynamic environment
• Proactive attitude
• Flexible working hours to address multiple time-zones
• Excellent communication and interpersonal skills
• Educated to degree level preferred but not essential

Required competencies

1. System thinking

Strategic/operational thinking – sees over the area's and team's goals and elements affecting his/her tasks as well as the ones that his/her task has effect on.

Proactivity – executes his/her tasks by keeping in mind the possibilities and risks, and acts by taking advantages of/avoiding those.

Decision making – makes decision after taking into consideration and evaluating most potential factors, chooses the best option, communicates the reasons to the stakeholders, and stays consequent to it.

2. Efficiency & result orientation

Planning & organization – executes his/her tasks in time with the adequate prioritization.

Reliability – one can count on him/her both professionally (quality and quantity of the work, deadlines) and personally (co-operation).

Delegation – asks for help from his/her colleagues and superiors, if needed.

3. Teamwork

Inspiration – his/her passion is inspiring his/her colleagues.

Assertivity, empathy – recognizes and handles the situations that expect assertiveness or empathy/bringing the other to the fore.

Honesty & Support – through help he/she provides support to his/her colleagues.

4. Ownership & drive

Responsibility – takes responsibility for his/her work and its result.

Drive – is ready to drive actions in order to reach high professional standards.

Impact – his/her presence, behavior and work have a good impact on the progress of the results and on the co-operation with the colleagues.

5. Growth mindset & development

Curiosity, openness – he/she considers the changes as an opportunity to learn and grow that can benefit his/her professionalism and him/herself, as well.

Self-development – searches the opportunities for professional development.

Change management – follow the new expectations caused by the change with commitment.

6. Contribution to our information security management system (ISMS)

Exemplary - emphasize devotion to our quality management strategy (ISMS) by setting a good example on a daily basis during work, meetings and make other persons follow it.

Awareness – capable of ensuring the continuous confidentiality, integrity and availability of their owned information assets (data, processes, systems)

Vigilant - having the ability to identify possible violations of policies or attack and act upon accordingly

What we offer:

Competitive base salary with a wide range of extra benefits, like:

• • Cafeteria-system,
  • annual bonus,
  • private health insurance plan,
  • gym subsidies,
  • free mobile subscription,
  • learning and self-development opportunities,
  • flexible working hours & hybrid working conditions,
  • paid parental leave,
  • in-office snacks & beverages,
  • team building days.

How to apply:

Get started by clicking "Apply now" and attaching your resume for consideration. We encourage you to apply even if you believe you do not meet every single qualification. Many excellent candidates do not check every box, and that is okay. We are happy to recognize the potential in motivated people, and work in an environment where we can grow and learn together.