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German Speaking Customer Support Specialist

Hybrid

Budapest, HU

Shape the future of digital collaboration and security

At Tresorit, we believe that secure collaboration is a key strategic factor for companies and organizations. Our platform enables individual teams, departments and companies to work efficiently with others - whether collaborating with colleagues, customers or partners.

As pioneers in data protection and security technology, we solve current digital challenges. Our solutions enable seamless, secure collaboration with end-to-end encryption. In doing so, we protect our customers' data and comply with regulations such as GDPR, HIPAA and NIS2. Our platform offers encrypted file sharing, digital signatures and secure emails.

All of this works without compromising on usability. Our platform is certified to the highest standards and used by over 30,000 customers worldwide. We enable companies to manage sensitive information securely and work more productively - without compromising on data protection and security.

We are proud to be an equal opportunities employer. We value fresh perspectives and exchange across team boundaries. To this end, we are looking for talented individuals who bring creativity, innovation and passion to their work. Whether you are just starting out or an experienced professional, you will find opportunities for further development with us. Work with us on solutions for a secure digital future!

About the role:

Forget everything what you know about IT Support: rush of calls, monotone work, no feedback and no interaction with different teams? Not here at Tresorit!

We are looking for a Customer Support Specialist with professional English and German language skills, who loves people, interaction and communication.

 

Your primary responsibilities:

  • Deliver outstanding customer service experience as the main point of customer contact and support through a positive attitude, accuracy and responsiveness
  • Bring a solution to every bug/question that our customers may have. It can be technical, or accounting related among others
  • Follow up with customers to ensure issue has been resolved
  • Track progress and resolution of all issues/incidents
  • You will answer to our customers by email, chat or phone when necessary
  • Work together with our development teams on issues, own them, manage them, solve them
  • Provide administrative support to the Sales team and regional managers

 

Desired qualifications and skills:

  • This is a full-time position with approx. 5 shift days/month
  • Fluency in English AND German (Hungarian is a plus) and have great writing and oral skills
  • Ability to learn quickly and work in a team
  • Problem solving attitude and strong interpersonal skills to deal with customers and other departments in the company

 

Preferred qualifications and skills (is a big plus):

  • If you've already been in sales or customer care in a technical environment, you'll probably be a super good fit
  • If you actually like to listen to people telling you their problems without getting bored/angry, you will be perfect
  • Bachelor or Master’s Degree is a plus

 

What we can offer:

Competitive base salary with a wide range of extra benefits, like:

  • Cafeteria-system,
  • annual  & quarterly bonus,
  • private health insurance plan,
  • gym subsidies,
  • free mobile subscription,
  • learning and self-development opportunities,
  • flexible working hours & home office opportunity,
  • paid parental leave,
  • in-office snacks & beverages,
  • team building days.

Apply now